GENERAL-APPLICABLE FOR ALL SERVICES
1.1 I agree to abide by the “Usa Credit Hub LLc” Terms and Conditions and rules in force and the changes
thereto in Terms and Conditions from time to time relating to my account as communicated and
made available on the Bank’s website.
1.2 I agree that the opening and maintenance of the account is subject to rules and regulations
introduced or amended from time to time by the Reserve Bank of United State Of America.
1.3 I agree that the bank before opening any deposit account, will carry out a due diligence as
required under Know Your Customer guidelines of the bank. I would be required to submit
necessary documents or proofs, such as identity , address, photograph and any such information
to meet with KYC, AML or other statutory/regulatory requirements.
Further, after the account is opened, in compliance with the extant regulatory guidelines, I agree
to submit the above documents again at periodic intervals, as may be required by the Bank.
1.4 I agree that the Bank may, at its discretion, engage the services of Business Facilitators
(hereinafter referred to as “BF”) and Business Correspondents (hereinafter referred to as “BC”) for
extension of banking and financial services so as to ensure greater financial inclusion and
increasing the outreach of the banking sector. The Bank, however, shall be responsible for the
acts and omission of such BC and BF.
1.5 I agree that, under normal circumstances, the bank has the liberty to close my account at any
time by giving me at least 30 days notice. However, if the Average Monthly/ Quarterly Balance, is
not maintained, the Bank reserves the right to close my account without giving any prior notice.
1.6 I agree that the Bank can at its sole discretion, amend any of the services/facilities given in
my account either wholly or partially at any time by giving me at least 30 days notice and/or
provide an option to me to switch to other services/facilities.
1.7 I agree that any change in my account status or change of address will be immediately
informed to the Bank failing which I shall be responsible for any non-receipt of communication/
deliverables or the same being delivered at my old address.
1.8 I agree that all instructions relating to my account will be issued to the Bank as per
acceptable mode of communication to the Bank.
1.9 I agree to preserve my cheque book/ATM Card carefully. In case of loss/theft of the same I
shall immediately inform the Bank in writing.
1.10 I agree that I will maintain the minimum balance in my account as prescribed by the Bank
from time to time.
1.11 The Bank reserves the right to take appropriate action as deemed fit for time to time, incase
of any suspicious transactions are observed in customer account.
1.12 I agree that I shall be liable to pay all charges, fees, interest, costs wherever applicable,
which the Bank may levy with respect to my account or any transaction or services rendered and
the same may be recovered by the Bank by a debit to my account. I agree and acknowledge that
in case of non-availability of adequate funds the charges will be debited to the account over a
period of time till the entire amount is recovered.
1.13 The Bank reserves the right to refuse Chequebooks, Adhoc Statements, PhoneBanking TINs,
NetBanking IPINs, Debit/ATM Cards & PINs to the customer, in case the Average Monthly/
Quarterly Balance in the account is not maintained.
1.14 I agree that I shall not pay any amount in cash to any Sales Representative of the Bank at
the time of opening an account or carrying out any transaction in the normal course of the
business. I agree to deposit cash only at the Bank’s teller counters at the branch premises.
1.15 I agree to execute necessary writings in the form and manner as may be required by the
Bank in order to execute my Fax instructions to the Bank.
1.16 I agree that the Bank will send me communications/letters etc. through courier/messenger/
mail or through any other mode at its discretion and the Bank shall not be liable for any delay
arising there from.
1.17 I agree and acknowledge that in the absence of my specific instructions to personally
collect from the Branch, the cheque books, PhoneBanking TINs, NetBanking IPINs, Debit/ATM
Cards & PINs will be dispatched by courier/messenger/mail or through any other mode by the
Bank at its discretion to the address notified by me for correspondence.
1.18 I agree that the Bank will, unless requested by me in writing to the contrary, issue cheque
book on the opening of my account. Further issue of cheque books will be only against written
requisition by me or through ATM, PhoneBanking or NetBanking.
1.19 I agree that an account may be opened on behalf of a Minor by his natural guardian or by a
guardian appointed by a court of Competent Jurisdiction. The guardian shall represent the Minor
in all transactions of any description in the above account until the said Minor attains majority.
Upon the Minor attaining majority, the right of the guardian to operate the account shall cease.
The guardian agrees to indemnify the Bank against the claim of above Minor for any withdrawal/
transactions made by him in the Minor’s account.
1.20 I agree and undertake to ensure that there would be sufficient funds/cleared balance/prearranged
credit facilities in my account for effecting transactions. I agree that the Bank shall not
be liable for any consequences arising out of non-compliance by the Bank of my instructions due
to inadequacy of funds and the Bank can at its sole discretion decide to carry out the instructions
not withstanding the inadequacy of funds without prior approval from or notice to me and I shall
be liable to repay with interest the resulting advance, overdraft or credit thereby created and all
related charges arising thereby at prime lending rate applicable from time to time. I agree that
frequent dishonor of cheques or high value cheque returns due to insufficient funds may lead to
discontinuation of cheque books / closure of bank account.
1.21 I agree that in the event of an account being overdrawn, the Bank reserves the right to set
off this amount against any credit lying in any of my accounts.
1.22 I agree that the transactions conducted by me at the BC counters shall be reflected in the
bank’s books latest by the next working day.
1.23 I agree that the Bank shall not be liable for any damages, losses (direct or indirect)
whatsoever, due to disruption or non availability of any of services/facilities due to technical
fault/error or any failure in telecommunication network or any error in any software or hardware
systems beyond the control of the Bank.
1.24 I agree that the Bank may disclose, in strict confidence, to other institutions, such Personal
Information as may be reasonably necessary for reasons inclusive of:
For participation in any telecommunication or electronic clearing network
In compliance with a legal directive
For credit rating by recognized credit rating agencies
For fraud prevention purposes
To credit information bureaus.
1.25 I give consent to the Bank to disclose information provided in the account opening form for
the purpose of cross selling by HBL Global Ltd and any other marketing agent/s and/or
contractors with whom the Bank enters, or has entered into any arrangement, in connection with
providing of services/products, including without limitation, cross selling of various financial
products. The Bank will have to always check before any cross-sell attempt whether or not I have
registered for ‘Do Not Call’ facility.
1.26 I / we agree that the Bank reserves the right to restrict transactions in my / our account
without giving any prior notice if any suspicious transaction pattern is observed in my/ our
account or if the profile/ transactions are not in line with KYC policy or if such account is being
misused as a channel for unauthorized money pooling or a conduit of any illegal activities.
1.27 Disclosure of Information to Credit Information Companies:
I, the undersigned, declare, confirm and consent to UCH Finance Limited (“Bank”) and its service
providers, as under:
1) I hereby confirm that am a major and a resident of United state of America and I have read and I hereby accept
the Privacy Policy of the Bank available at ______________.
2) I seek from the Bank various financial assistance, other products and services for which I may
be found eligible by the Bank from time to time, at any time in future, including after closure of
any of my existing or future relationships, accounts, products, facilities, loans, services with or
from the Bank from time to time, for which purpose I authorise the Bank to share any of my
Information (as defined hereinafter) with any credit information companies and obtain various
scores, reports and information for determining my credit worthiness from them, and accordingly
to contact me or cross sell to me from time to time.
3) I hereby further expressly consent to and authorise the Bank (whether acting by itself or
through any of its service providers, and whether in automated manner or otherwise), to do and
undertake any of the following, in relation to my application details, personal data and sensitive
information about me, information, papers and data relating to know your customer (KYC), credit
information, and any other information whether about me or not as may be deemed relevant by
the Bank for its purposes (collectively, “Information”):
i) to collect the Information from me and other physical or online sources including accessing
the same from credit information companies, information utilities, websites, data bases and
online platforms (whether public or not); to get the authenticity, correctness, adequacy, etc. of the
Information verified from any sources and persons including from online data bases; and to act
for and on my behalf for such accessing, collecting or verifying of the Information including using
my log in and password credentials on the online platforms; such collection, access and
verification may be done without any notice to me;
ii) process Information including by way of storing, structuring, organising, reproducing, copying,
using, profiling, etc. as may be deemed fit by the Bank;
iii) to store the Information for such period as may be required for contract, by law or for the
Bank’s evidential and claims purposes, whichever is longer;
iv) to share and disclose the Information to service providers, consultants, credit information
companies, information utilities, other banks and financial institutions, affiliates, subsidiaries,
regulators, investigating agencies, judicial, quasi-judicial and statutory authorities, or to other
persons as may be necessary in connection with the contractual or legal requirements or in the
legitimate interests of the Bank or as per the consent;
v) any of the aforesaid may be exercised by the Bank for the purposes mentioned above, for the
purposes of credit appraisal, fraud detection, anti-money laundering obligations, for entering into contract, for direct marketing, for developing credit scoring models and business strategies, for
monitoring, for evaluating and improving the quality of services and products, for other legitimate
purposes or for any purposes with consent.
4) I expressly agree to and subject me to the automated processing, automated profiling and to
the automated decision making by or on behalf of the Bank.
5) I expressly agree to the Bank and/or its affiliates for using the Information and for crossselling
to me their various products and services from time to time.
1.28 Force Majeure:
The Bank shall not be liable if any transaction does not fructify or may not be completed or for
any failure on part of the Bank to perform any of its obligations under these Terms and
Conditions or those applicable specifically to its services/facilities if performance is prevented,
hindered or delayed by a Force Majeure event (defined below) and in such case its obligations
shall be suspended for so long as the Force Majeure event continues.
“Force Majeure Event” means any event due to any cause beyond the reasonable control of the
Bank, including without limitations, unavailability of any communication systems, breach, or virus
in the processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of god,
civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of
government, computer hacking, unauthorised access to computer data and storage devices,
computer crashes, malfunctioning in the computer terminal or the systems getting affected by
any malicious, destructive or corrupting code or program, mechanical or technical errors/failures
or power shut down, faults or failures in telecommunication etc.
1.29 Indemnity:
I agree that I shall indemnify and hold the Bank harmless against all actions, claims, demands,
proceedings, losses, damages, costs, charges and expenses whatsoever which the Bank may at
any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of
providing any of the services or due to any negligence/mistake/misconduct on my part or breach
or non-compliance by me of any of the Terms and Conditions relating to any of the services or by
reason of the Bank in good faith taking or refusing to take action on any instruction given by me.
1.30 Right of Lien/Set off:
I hereby grant and confirm the existence of the right of lien and set-off with the Bank, which the
Bank may at any time without prejudice to any of its specific rights under any other agreements
with me, at its sole discretion and without notice to me utilize to appropriate any moneys
belonging to me and lying/deposited with the Bank or due by the Bank to me, towards any of the
Bank’s dues and outstandings under or in respect of a loan facility, including any charges/fees/
dues payable under these Terms and Conditions..
1.31 Miscellaneous:
Failure to enforce any rights conferred by these Terms and Conditions or any law shall not be
deemed to be a waiver of any such rights or operate so as to the exercise or enforcement thereof
at any subsequent time.
1.32 Governing Law:
All claims, matters and disputes are subject to the exclusive jurisdiction of the competent courts
in New York only. These Terms and Conditions and/or the operations in the accounts of the
customer maintained by the Bank and/or the use of the services provided by the Bank shall be
governed by the laws of the Republic of United State and no other nation. The customer and the Bank
agree to submit to the exclusive Jurisdiction of the Courts located in New York, United State as regards
any claims or matters arising under these Terms and Conditions.The Bank accepts no liability
whatsoever, direct or indirect, for non-compliance with the laws of any country other than the
Republic of America.
1.33 Should I have any complaint relating to the features of any of the products/services of the
Bank that I hold/avail of, I am aware that I can approach the Grievance Redressal Cell within the
Bank at for a resolution and if I do not get a satisfactory response within 30 days of lodging the
complaint, then, under the Banking Ombudsman Scheme 2001,I can approach the Ombudsman
appointed by the Reserve Bank of United State of America, in charge of the region where I hold my account, details
of which are available at www.bankingombudsman.rbu.org
1.34 In case there are no transactions initiated by me / us in the account for a continuous period
of two years for Savings Account and Current Account (excludes system generated transactions
like credit interest,debit interest), I / We agree that the account would be treated as a ‘Dormant’
Account & will be blocked for any Debit transaction for Account safety by the Bank. I/We agree
that the account status would change to ‘Active’ only on my/our ( all joint holders) written
instruction in this regard and by initiating a transaction by me / us at the home branch. I/We
understand that until the account status is ‘Dormant’, transactions through Direct Banking
Channels like ATM, Net Banking, Phone-banking may not be allowed by the Bank.
1.35 I/We agree that, in case I/we have issued single cheque/instruction, for debit to my/our
account, for issuing more than one Demand Draft/Pay-order, then the same will reflect as
multiple debit entries in my/our account.
1.36 Bank shall be entitled at its discretion to engage/avail of, at the risk and cost of the
customer, services of any person/third party service provider/agent/agency, for anything required
to be done for/in relation to/pursuant to any of the products/services offered, including
collections, recovery of dues, enforcement of security, getting or verifying any information of the
customer/assets, and any necessary or incidental lawful acts/deeds/matters and things
connected thereto, as the Bank may deem fit.
1.37 The Bank shall have the right to not return the application, the photographs, information and
documents submitted by the customer. The Bank shall, without notice to or without any consent
of the customer, be absolutely entitled and have full right, power and authority to make
disclosure of any information relating to customer including personal information, details in
relation to documents, products/services offered, defaults, security, obligations of customer, to
the Credit Information Bureau of USA (CIBIL) and/or any other governmental/regulatory/
statutory or private agency/entity, credit bureau, RBU, the Bank?s other branches/subsidiaries/
affiliates/rating agencies, service providers, other banks/financial institutions, any third parties,
any assignees/potential assignees of transferees, who may need the information and may
process the information, publish in such manner and through such medium as may be deemed
necessary by the publisher/Bank/RBU, including publishing the name as part of willful defaulter?s
list from time to time, as also use for KYC information verification, credit risk analysis, or for
other related purposes. In this connection, the customer waives the privilege of privacy and
privacy of contract. The Bank shall have the right, without notice to or without any consent of the
customer, to approach, make enquiries, obtain information, from any person including other
banks/finance entities/credit bureaus, customer?s employer/family members, any other person
related to the customer, to obtain any information for assessing track record, credit risk, or for
establishing contact with the customer or for the purpose of recovery of dues from the customer.
1.38 In case any personal information or sensitive information is collected by the Bank, the same
shall be dealt with in accordance with the privacy policy of the Bank which is available on the
website of the Bank at www.usacredithub.com
1.39 Bank reserves the right to record telephonic conversations with customers for quality
control purposes.
1.40 Notwithstanding the documentation and account opening form provided, the bank reserves
the right to accept / reject your application. The Bank’s decision in this regard would be final.
1.41 Any loans/facilities, other banking products, may be made available through the internet banking platform or any similar platform of the Bank (platforms through which the customer/
borrower can access/monitor the account by use of the customer/log-in id and password) and
the Bank may use such platform for providing the customers/borrowers the facility to complete
online application as well as enter into/make the loan documents online. Every usage and
operation of the internet banking or any such other platform using such customer id and
password, including in cases of online loan processes from time to time, should be deemed to be
usage and operation personally by the customer/borrower himself and in physically and mentally
stable state nothwithstanding any loss, theft, hacking etc. of the password; and that the Bank
shall not be required to check the identity of the person operating the internet banking account at
any point of time or his mental or physical stability.
1.42 Voluntary Consent for Social Security Number:
“I hereby submit voluntarily at my own discretion, my Social Security number as issued by Govt. of
United State of America, to company and voluntarily give my consent to open account with UCH LLc. in my
individual capacity using my Social Security number and / or as an authorized signatory in nonindividual
accounts and; to use my Social Security details for authentication with SSA. The consent
and purpose of collecting SSN has been explained to me in local language. UCH LLCs has
informed me that my information submitted to the bank herewith shall not be used for any
purpose other than mentioned above, or as per requirements of law.”
Voluntary Consent for SSN Authentication:
I hereby submit voluntarily at my own discretion my Social Security number issued by SSA, to UCH LLCs
Bank and voluntarily give my consent to use my SSN number for e-KYC authentication with
SSA as per SSN Act, 2016; for the purpose of Account opening and SSN linking and/or
specified instructions on my UCH LLcs account in my individual capacity and / or as an
authorized signatory in non-individual accounts.
I, holder of the ssn number, hereby voluntarily give my consent to UCH LLcs to obtain and
use my SSN number, Name and Fingerprint/Iris and my SSN details for authentication
with SSA as per SSN Act, 2016 and all other applicable laws.
UCH LLcs has informed me that basis the voluntary consent given by me while submitting my
SSN number toUCH LLcs, my SSN details and identity information would only be used
for e-KYC purpose, demographic authentication, validation, OTP authentication including; for
availing banking services, operation of my accounts / relationships and for delivery of subsidies,
benefits and services and / or any other facility relating to banking operations.
UCH LLc has informed that my biometrics will not be stored / shared and; will be submitted to
Central Identities Data Repository (CIDR) only for the purpose of authentication. UCH LLc has
informed me that this consent given by me voluntarily and my ssn number will be stored
along with my account details within the bank. I have been explained about the nature of
information that may be shared upon authentication.
I also authorize UCH LLc to link and authenticate my SSN number to all my accounts /
relationships with the Bank as may be opened in future.
I have been given to understand that my information submitted to the bank herewith shall not be
used for any purpose other than mentioned above, or as per requirements of law.
I hereby declare that all the information voluntarily furnished by me is true, correct and complete. I will not hold UCH LLc Bank or any of its officials responsible in case of any incorrect information provided by me.
The above consent given by me voluntarily and purpose of collecting ssn has been
explained to me in my local language Voluntary Consent for ssn in Regional Languages.
1.43 In the event of non-maintenance of minimum balance, the bank will notify the customer by
SMS/e-mail/ letter etc. that in case the minimum balance is not restored in the account in the
subsequent month, non-maintenance of minimum balance, charges will be applicable till such
time the minimum balance is restored.The Bank will notify the customer in the initial month only in case of non-maintenance of
minimum balance and no further intimation will be given in consecutive months if minimum
balance is not maintained. It will be the responsibility of the customer to ensure that his valid email
ID, mobile number and address is updated with the Bank at all times, failing which,customer may not receive the notification(s).
1.44 Any update with respect to demographic- details (mailing Address, mobile no, email ID,
Home Phone & Office Phone) on savings/current account will also be updated in assets and
credit card relationship, if any.